Local Service Features

Calling features are charged on a monthly recurring basis, unless otherwise noted (pay per use). If you have any questions, need additional information, or would like to add additional features to your current selection, please call the Customer service department. Not all features are available in your area.

Call Forwarding Don’t Answer

This feature forwards your incoming calls to another phone number if you don’ t pick up after a certain number of telephone rings. To activate or deactivate this feature, call our Customer Service Department, and designate the forward-to-phone number and the number of telephone rings. You must answer the call prior to it being forwarded, as long as the call is answered within the selected ringing cycle. To change the number of rings selected and the forward-to phone number, call Customer Service Department at the number in the General Information Section.

Remote Access Call Forwarding

You can change the phone number to which your calls are forwarded when you are not at home. Activation begins once you have received a special access number and personal identification number (PIN). Once you have received your access number and PIN, you can activate this feature by pressing 72# (dial 72 from a rotary phone). To deactivate, press 73# (73 from a rotary phone)

Call Forward

There are several options available to meet your needs. Long distance charges may apply to calls you forward depending on the destination of the call. Calls cannot be forwarded to 0- 0+, or 3-digit numbers

Call Forwarding Busy

This feature forwards your incoming calls to another phone number, or a second line in your home, whenever your main number is busy. To activate or deactivate this feature or change a designated forward-to number, call our Customer Service Department and indicate the phone number you want your calls forwarded to and/or changed. If you subscribe to Call waiting, you must deactivate Call Waiting to enable Call Forwarding-Busy

Select Call Forwarding

This feature enables you to forward up to six calls from pre-selected phone numbers to a number that you designate. To activate this feature, press *63 (dial 1163 from a rotary phone), then follow the recorded instructions. To deactivate, press *83 (dial 1183 from a rotary phone), press 3, and follow the recorded instructions.

Call Return

With Call Return, you can dial the last number that called you weather you answered the call or not. Just lift your handset and press *69 (dial 1169 from a rotary phone) to hear a recording of the phone number of the last incoming call. If the line is busy or there is no answer, Call Return will continue trying to reach the calling party for 30 minutes. Press *89 (dial 1189 from a rotary phone) to deactivate Call Return before the 30 minutes have elapsed. Call Return can’t be activated from a line that has been forwarded to another number; a private number; or blocked number. It does not work with 800 or 900 numbers. Calls to numbers outside your local calling area may incur long distance charges. In some cases, Call Return will not work outside of your local calling area.

Call Screening

Call screening allows you to block phone numbers from a list you’ve designated and route them to a message indicating you are not receiving calls at that time. Lift the handset and wait for the dial tone. Press *60 (1160 from a rotary phone) and follow the instructions. The instructions will direct you to enter the phone numbers to block, delete, or change on your list. To deactivate Call Screening, press *80 (1180 from a rotary phone), and follow the instructions. In some locations, you must press3 to activate or deactivate this service. Calls will not be blocked unless Call Screening is on.

Call Waiting

A special tone signals you if there’s an incoming call while you’ re already on the phone. When you hear the tone, briefly press and release the telephone switch hook or “flash” button. This will put the first call on hold while you answer the incoming call. To return to the first call (and to switch back and forth), simply press and release the switch hook or flash button again. To temporarily deactivate Call Waiting, press *70 (dial 1170 from a rotary phone). Wait for a second dial tone before placing your call. Call waiting will automatically reactivate for new incoming calls when you hang up.

Call Waiting ID

The Caller ID unit displays the name and phone number (if available) of incoming Call waiting calls when you are already on the phone. You will first have to subscribe to Call Waiting and Caller ID, and have the Caller ID unit or special Caller ID phone that supports Caller ID with Call waiting.

Caller ID

With Caller ID, the incoming caller’s telephone number (if available) is displayed on a Caller ID unit or Caller ID-equipped phone before you answer. Caller ID will not identify calls from pay phones, some cellular phones, or areas without advanced switching capabilities, or if the calling party blocks their number. You must provide the special Caller ID unit or Caller ID-equipped phone to support this feature. In some states, name and number are provided.

Distinctive Ringing

Distinctive Ring allows you to give a designated list of special callers “priority” status. It provides you with a Distinctive Ring or Distinctive Call waiting tone when you are called from one of the designated phone numbers. To activate Distinctive Ring, press *61 (dial 1161 from a rotary phone) and follow the prompts. Once this service is activated, you will be alerted by a special ring when you are called from a phone number on your “priority” status list. To deactivate this feature, press *81 (dial “1181” from a rotary phone) and follow the recorded instructions.

Repeat Dialing

Don’t waste time redialing a busy telephone number. Repeat Dial will dial the number for you and contact you when the telephone line is clear. If the line is busy or there is no answer, hang up, then pick up the phone again and press *66 (dial 1166 from a rotary phone). Repeat Dial will dial he number for up to 30 minutes and will signal you with a special ring when the line is clear. Pick up the handset to complete the connection. To cancel Repeat Dial at any time before the 30 minutes have elapsed, press *86 (dial 1186 from a rotary phone). Repeat Dial does not work with long distance calls, 800 or 900 numbers.

Speed Calling - 8

Speed Dial 8 allows you to program up to eight frequently called phone numbers on your telephone touch pad simply by dialing a single-digit code. To use Speed Dial 8, select the phone numbers you wish to program, and decide the order in which you want them listed. Assign each number a one-digit code (from 2 to 90. Lift the handset, listen for a dial tone, press 74# (dial 1174 from a rotary phone) and wait to hear the dial tone again. Enter the one digit code you have selected on the touch pad, followed by the corresponding phone number (up to 15 digits). Several short tones will confirm your entry. Repeat this procedure for up to seven more numbers. To call a speed-dial number, simply pick up the receiver, wait for a dial tone, press the one-digit code of the number you wish to call, and press # (omit the # when using a rotary phone).

Speed Calling - 30

Speed Dial 30 allows you to program up to 30 frequently called phone numbers on your telephone touch pad simply by dialing a two- digit code. To use Speed Dial 30, select the phone numbers you wish to program, and decide the order in which you want them listed. Assign each number a two-digit code (from 20 to 49). Lift the handset, listen for a dial tone, press 75# (dial 75, (1175 rotary phone), and wait to hear the dial tone again. Enter the two- digit code you have selected on the touch pad, followed by the corresponding phone number (up to 15 digits). Several short tones will confirm your entry. Repeat this procedure for up to 29 more numbers. To call a speed dial number; simply pick up the receiver, wait for a dial tone, press the two digit code of the number you wish to call, and press the two digit code of the number you wish to call, and press # (omit the # when using a rotary phone).

Three-Way Calling

Three-way Calling allows you to speak to two separate parties at the same time. You can place one party on hold while you speak privately to the other, before returning to the three-way call. To use Three-Way Calling, start by placing a call to the first party. Once that person is on the line, press the switch hook or “flash” button briefly. This places the first party on hold and gives you a dial tone to reach the second person. Then dial the second d number. If the second party does not answer, press the switch hook twice to return to the first party. If the second party answers, you can choose to speak privately to them or have them join in. To connect all parties, simply press the switch hook. You will remain on the line with the first person. To disconnect all parties, hang up the phone. Three-way calls may incur long distance charges if one or both parties are out of your local calling area.

Anonymous Call Rejection (ACR)

If you choose not to receive a call from someone when Caller ID is blocked, you can respond with an announcement that informs the caller that you are not accepting Caller ID blocked calls. It also tells the caller to unblock their phone number if they wish to speak with you. You must purchase Caller ID to active this function. To activate this feature, press *77 (dial 1177 from a rotary phone). To deactivate, press *87 (dial 1187 from a rotary phone).

Call Block

Blocking service feature permits customer to restrict access from their telephone line. Asian American Association automatically blocks 900/976 numbers from being able to be called. The following blocking restrictions are also available upon request: Third Number Billed and Collect Calls, Toll Restrictions (1+ and 0+ Blocking), Toll Restrictions will not be blocked for 911(Emergency), 1+800 (Toll Free) and operated assisted calls. Call Customer Service Department for additional information on how to activate and deactivate these features.