Welcome to Asian American Association Telecom Services (AAATS) Local
Service. We are glad to have you as a
customer and we are dedicated to ensuring your complete satisfaction. We offer a wide selection of calling
features for you to choose from, all of them designed to make your Asian
American Association Telecom Services Local Service as convenient as
possible. We have many additional
products available. Please call our
Customer Service department for details.
Asian American Association Telecom Services Customer Service (AAATS)
For information and assistance regarding AAATS bill or telephone
service, please call our Customer Service Department.
Customer Service Department: 1-877-638-7368
In Language:
Press 1 for English
Press 2 for Korean
Press 3 for Chinese
Press 4 for Vietnamese
Press 5 for Japanese
Press 6 for Tagalog
911 Emergency Service
For Emergencies in which there is immediate danger of life, health, or
property, dial 911. For non-emergency
situations, please contact your local police, fire department, or medical
authorities at the number listed in your phone book.
Specialized Directory Listings
“Non-listed” numbers are not listed in the phone book
but are available through Directory Assistance. “Non-published” numbers are not available in the phone book or
through Directory Assistance.
Additional charges may apply.
Web Site Address
For more information about your AAATS Local and Long
Distance service, special offers, Internet related services, long distance
calling rates, or local calling rates, visit our website at http://www.AAATS.com
Blocking Access to 900/976 Information Services
Asian American Association Telecom Services will block access to 900/976
pay-per-call telephone information services at the time of your order. The service is provided free of charge to
residential customers. AAATS may impose
a charge if the customer asks for deactivation of blocking.
II. CALLING
INFORMATION
With Asian American Association Telecom Services, you can call virtually
anywhere in the world. AAATS’ call
types are determined first by mileage, second by LATA, then by State and
National boundaries. The following
chart depicts AAATS’ call types and how each is determined.
Call Type Determination Description
Local Call 0-8
miles Zone 1
Local Call 9-12
miles Zone 2
Local Call 13-16
miles Zone 3
Local Call 17+
miles, within LATA IntraLATA
toll
Long Distance Calls
Intra-State 17+
miles, outside LATA Intra-State
Inter-State Outside
State Inter-State
International Outside
Country International
Lifeline Service and Special Needs
Lifeline Service is a program that reduces certain charges for
qualified, low-income households. This
service is available to qualified Asian American Association Telecom Services
Local Service Customers who submit a Lifeline certification application.
For customers who are visually or physically impaired, Asian American
Association Telecom Services has Deaf and Disabled Program. This provides eligible customers with an
“allowance of calls” using Directory and Operator assistance. Depending on the state you live, certain
requirements may apply.
Upon the use of the Service or you paying any charges relating to the
Service, you are indicating your agreement to be bound by all the provisions of
these terms and conditions (the Service Agreement).
a. Description of Service
Asian American Association
Telecom Services furnishes one-way and/or two-way communications service
between points within the State of New York or California pursuant to the terms
and conditions set forth in AAATS’ tariff filed with the State’s Public Service
Commission. Service is offered for
local and long distance calling. Services is available 24 hours per day, seven
days per week and is subject to the availability of necessary service,
equipment and facilities and the economic feasibility of providing such
necessary service, equipment and facilities.
Services are offered via AAATS’ facilities whether owned, leased or
under contract) in combination with resold services provided by other
certificated carriers.
Service Agreement
AAATS will provide Service to you on a month-by-month basis. The Service ordered by you is a combined
Local service Product and Long Distance Service Product. The Local Service Product and Long Distance
Service Product cannot be separated.
The rates and fees are based on the continued subscription to both the
Local Service Product and Long Distance Service Product together. See Cancellation policy below for further
explanation.
b. Limitations of liability
Asian American Association Telecom Services will not be liable for
service Interruptions or failures or any other problems associated with service
caused by or arising from circumstances beyond its control. This includes, without limitation, acts of
God, fires, floods, earthquakes, hurricanes, or other catastrophes; national
emergencies, insurrections, riots, war or other civil commotions; strikes,
lockouts, work stoppage or other labor difficulties; criminal actions taken
against AAATS; unavailability, failure or malfunction of equipment or
facilities provided by the customer or third parties; and any law, order,
regulation or action of any governing authority or agency.
c. Cancellation of Service
Cancellation of either
service product by you or service switching requests by any third party will
result in AAATS canceling all services relating to this Service Agreement. In other words, if either the Local Service
Product or the Long Distance Service Product are switched away, we will
terminate this Service Agreement between you and AAATS and disconnect all
services. Upon cancellation of Local Service Product and/or Long Distance
Service Product, AAATS will have no obligation to provide local dial tone or long distance service.
You acknowledge and accept full responsibility for your own phone line
upon cancellation including the ability to place local and long distance
calls. AAATS will not be liable for
Service interruptions or failures or any other problems associated with the
cancellation of your service.
Write: AAATS
P. O. Box 948
Rosemead, CA 91770
Fax:
(626) 582-1339
AAATS may discontinue Service or cancel an order for Service upon
written notice without incurring any liability for any of the following
reasons; a) non-payment of any sum past due to AAATS for Service; b) a
violation by the customer of any law, rule, or regulation of any governing
authority having jurisdiction over the Service; c) by order of a court or other
government or quasi governmental authority having such jurisdiction; d) in the
event service charges exceed the amount of any deposit that AAATS nay have
required.
d. Payment
for Service/Late fee charge
You agree to pay all applicable charges of the
service in full on the date due, including any usage, monthly service charges,
any applicable taxes, surcharges, and Universal Service Fund fees (USF).
Customer payments are considered prompt when received by AAATS or authorized
agent by the Due Date on the bill.
AAATS will credit payments within one business day of receipt. If any portion of the payment is received by
the AAATS, after the date due or if any portion of the payment is received by
AAATS in funds, which are not immediately available upon presentment, then a Late Payment Penalty shall be due to AAATS.
The Late Payment Penalty shall be the portion of the payment not
received by the due date multiplied by 1.5% per month or the maximum allowable
under the law. A thirty ($30.00) charge
will be applied for each check that is refused to be honored by a financial
institution.
Switching your telecommunications company without your permission is
called “slamming.” It is illegal
because it violates your right to choose.
To “freeze” your local, long distance, or local toll account to prevent
it from being switched without your consent, call our Customer Service
Department, toll-free, at 1-877-638-7368.
V. MOBILE PHONE RATES
International Mobile phone rates might differ from international
landline rates. Please call our
Customer Service Department to get appropriate rate information on your calling
plan, or visit our website at
http://www.AAATS.com.
VI. WIRE PLAN
For a fee AAATS will provide coverage for Service and Repairs for
customers who are enrolled in the AAATS Wiring Pan. The plan covers all existing inside wiring and jacks in your
home. Doesn’t cover any new installation of jacks or wiring. Customers who have not enrolled in the AAATS
Wiring Plan will be responsible for the full cost of the repairs and service,
in the event such service and repairs are needed.